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Posted: Monday, March 27, 2017 3:04 PM

New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2015 operating earnings of 1.875 billion. Total assets under management at year end 2015, with affiliates, totaled 528 billion. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/11/15).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.

Primary Responsibilities:

:Processing agent contract and license requirements; resident and non:residence requirements, license renewals, and funds related to contract and license functions.
:Providing customer service to policy holders and agents
:Supporting agency management in the recruiting and on:boarding of new agents to include setting up cubicle, mailbox, phone/ voicemail, stationery and business cards, brochures and sales materials.
:Support agency management in supervision of agents including review and documentation of Supervisory Interview and Inspection (SII) process and preparing reports.
:Participates in event planning for training sessions, kick:off events and other meetings.
:Receptionist duties; answering incoming calls, greeting customers and potential agent candidates.
:Daily correspondence including email, bulletins, opening mail, etc
:Associates, or Bachelors degree preferred, or equivalent years of related experience
:Advanced skills in Microsoft Excel (Pivot Tables, VLOOKUPS)
:Minimum 2 : 5 years of related Administrative Assistant experience highly preferred
:The ideal candidate should have experience managing expense reports, complex calendars, reports, and email communications
:Strong computer skills and ability to multitask
:Strong written and verbal communication skills required
Training and Development:
Customer Service Representatives undergo on: the job training to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Shift Information:
This is a full:time position Monday through Friday. Candidates should be flexible to work any 7.5:hour shift between 8:00 AM : 5:00 PM during the work week.

Competitive full:time base salary, overtime eligibility plus target bonus

Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts

Career Opportunities:
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims


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*Based on revenue as reported by "Fortune 500, Ranked within Industries, Insurance: Life, Health (Mutual)," Fortune Magazine, June 15, 2015. See fortune/fortune500/2015/ for methodology.
1. Operating earnings is the key measure use by management to track Company's profitability from ongoing operations and underlying profitability of the business. This indicator is based on generally accepted accounting principles


• Location: Boston, waltham

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