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Posted: Thursday, October 12, 2017 10:07 AM


Company Name: MIT Federal Credit Union

Job Description
The Senior Trainer has a comprehensive functional and hands-on understanding of the credit union’s products/services as well as the primary systems that support lending, operations and member services. They will apply this knowledge to create an educational and training program with related content/materials that aligns to and supports these areas responsibilities.

This education and training program will include, but is not limited to: core system knowledge, teller transactions, new account/product opening, loan origination/operating system, mortgage servicing, credit card, debit card, ACH, wire transfers, IRAs, as well as other programs/services as needed.

Job Requirements

Responsibilities include:
* Assess department and individual training needs with input from managers, employee assessment and member surveys as well as other appropriate sources. Make recommendation for training programs.
* Performs training needs assessment by collecting and observing procedures, work flow, and reports to fully understand job-specific functions and tasks.
* Evaluates outsourced programs and/or vendors to augment training internally. Coordinates and utilizes external training programs, policies, procedures and products/services to enhance the credit union’s training programs
* Develops skill-based education and training programs based on assessment and need.
* Develops appropriate material and documentation to support the learning objectives of the programs.
* Updates and keep current the supporting materials as systems, policies and procedures change.
* Delivers job and function specific educational and training classes using a variety of training approaches and styles including skill builders, role play, team exercises, group discussions, videos, and lecture.
* Researches, assess software capabilities to identify process improvements that will provide greater operational efficiencies and enhance the products and services that we deliver to our membership
* Collaborates to fully understand software and system capabilities. Plays a lead role in researching and testing system functions. May troubleshoot and test new release capabilities before and after installation.
* Continually evaluates training progress and training procedures to monitor and analyze course effectiveness and update curriculum as needed.
* Coordinates and secures classroom/department training space and prepares the physical environment, including audiovisual equipment. Tracks individual participation in training programs.
* Participates on implementation teams to ensure training needs and requirements for new or enhanced programs are delivered.
* Effectively enhances employee’s skills by providing training and coaching that will improve their commitment to the attitude, beliefs and values of the credit union.
* Delivers and motivates trainees through effective training methodologies for online, group, and individual classroom dynamics.

* Strong organizational, planning, program management, problem resolution, communication, presentation, facilitation, and influencing skills.
* Excellent verbal and written communication skills to communicate professionally as well as good listening skills.
* Training and facilitation experience – proficient in training methodologies, curriculum development and soft skills (communication skills, critical thinking, time management, team building, etc.)
* Maintains a professional appearance in accordance with established dress code.
* Possesses the following skills and characteristics: creativity, conflict resolution, presentation, enthusiasm, assertiveness and a high level of ethics and integrity.
* Ability to work independently and as part of a service-oriented team
* Proficient use of current computer technology and Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)

* Complies with ethical/legal standards, State and Federal laws. Takes action when violations occur anywhere in the credit union.

• Location: Boston, Cambridge

• Post ID: 48459107 boston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017