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Posted: Wednesday, November 8, 2017 1:51 AM

Job Description:/h3:
gEMVARA, is a part of RICHLINE DIGITAL, the ecommerce division of Richline Group, Inc. that manages several jewelry brands. We are currently seeking a JEWELRY CONSULTANT to work closely with customers in real time via the telephone, Live Chat, and/or email you will assist customers in creating that one perfect design and respond to inquiries about new and existing orders.

About Gemvara:
GEMVARA is a Boston:based company. We are a leading online jewelry destination giving shoppers the ultimate custom jewelry experience. From your choice of metal, to the sparkle of a brilliant gemstone, creating one:of:a:kind necklaces, rings, or earrings is made easy using the companys unique jewelry customization process.

To view more about us, you may visit: gemvara

Gemvaras mission is to have more loyal customers than any other jeweler. We want everyone who interacts with Gemvara to have the most memorable experience possible, in every sense of the word. We are dedicated in providing a customer experience that is as personalized as our beautiful jewelry.

Demonstrate exceptional Customer Service and educate the customer on the jewelry customization process to find the one perfect piece just for them.
Instilling trust and confidence in the GEMVARA brand
Works closely with customers in real time utilizing live chat, telephone, and/or email communication
Proactively follow up on all customer requests (new and existing orders)
Effectively resolve complex customer service challenges within timeline set by customer, and where reasonable.
Understand the overall department goals, and work with your team lead to meet or exceed these goals.
Proactively read and respond to daily internal operations needs as required
Clearly communicate accurate information and set clear expectations for customers, ensuring the customer experience is optimal.
Demonstrate the ability to utilize various internal systems.
Continuously maintain excellent attendance and punctuality
Assists with special projects as needed

Bachelors degree in Business, Sales, Communication or Marketing preferred
1 to 2 years of related experience and/or training or equivalent combination of education and experience
Candidates must live within a commutable area to Boston, MA.
Talented communicator with live chat or customer service/call center experience
Jewelry knowledge and concepts a plus, passion for jewelry a must
Must be extremely adept at using a computer and the internet
Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons
Ability to add shifts as needed for holiday spikes (between Thanksgiving and Christmas, around Valentines Day and Mothers Day)

We offer a competitive benefits package.

If this seems like a fit wed like to get to know you Please apply via our careers page.

Combining Richline Group Inc.s diverse expertise in the jewelry industry with top:tier engineering and digital marketing talent, RICHLINE DIGITAL, exists to create world class e:commerce experiences. Leveraging a proprietary e:commerce platform, our growing portfolio includes Jewelry, Gemvara and the world renowned Silpada brand. By working directly with jewelry consumers, while also partnering with the worlds largest retailers, we have crafted a unique approach to finding jewelry success online.
Richline Group, Inc., a wholly:owned subsidiary of Berkshire Hathaway Inc. since 2007, is the USAs foremost, financially:strong Jewelry Manufacturer, Distributor and Marketer. Richline Groups mission, One Vision, One Goal, One Team, denotes the establishment of an integrated corporate branding, manufacturing and distribution strategy.
The Richline Group, Inc. and its subsidiaries is an Equal Opportunity Employer and do not dis


• Location: Boston

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