Posted: Wednesday, May 24, 2017 2:42 PM
Your Challenge The New Services Development - Market Introduction Project Manager will focus on operationalizing the sales & delivery of new services, together with Market stakeholders. This will include driving market launch (release) and initial monitoring of sales & service delivery processes for New Services and support process improvements. Services in this context are scalable/industrialized and configurable commercial offerings which will include aspects delivered by Philips staff (“people-delivered services”), both alone or in conjunction with software or hardware; “x”-as-a-service (beyond software); continuous and lifecycle engagements. The services in scope are focused heavily on aiding healthcare providers in improving their operational performance as related to imaging equipment. The ideal candidate will work with Markets and Imaging Customer Services (New Services Marketing, Development, and Technology teams) to: - Detail and enable suitable local Market to Order (M2O) and Order to Cash (O2C) processes in support of sales and delivery of new services, addressing: o Alignment & agreement on local sales, back office and service delivery responsibility assignment o Creation of work instructions o Adherence to the targeted service blueprint o Alignment with New Services Operations, Business and Market Finance, and Customer Service M2O and O2C Business Process Experts on Market specific deviations from the blueprint processes - Develop Market specific training plans for Market back office and field (Sales & Service Delivery functions involved in New Services - Coordinate training material development & training execution - Monitor First of Kind orders/contracts - Follow up on necessary process changes Your Responsibilities 1. Service creation: Refine targeted service blueprint and processes, based on Market specific needs 2. Go-to-Market: Coordinate Markets, business, and functions through facilitation, transparent communication, resolving and focused management attention to the users/customer’s issues in order to gain complete users/customer satisfaction. Bring people together, encouraging cooperation across borders and boundaries, and ensuring conflicts are resolved and best practices are shared. Enable Market to Order and Order to Cash processes within the Market, leveraging Business Process Experts’ guidance. Coordinate catalog and ERP product data readiness for release. 3. Drive Operational Excellence: Apply Lean principles and Philips standards to work as a unified Philips with increased added value from a customer’s perspective. 4. Lead change: Mobilizes and energizes others to deliver process capabilities needed in order to successfully release, sell and deliver our new services. Work with business process experts and other stakeholders to continually refine and improve the new service sales & delivery processes. 5. Coaching: Challenge others to question traditional ways of working, overcome barriers to change and to adapt quickly to new, changing environments. 6. Champion / role model culture: Maintains a climate of trust, openness, honesty and objectivity and role models a can-do mentality. Your Team This role will be a part of the Customer Services Development team in Andover, MA. Our Offer At Philips, we are driven by our mission to improve the lives of 3 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. Thanks to our employees who share our passion for improving lives, we are at the forefront of the Healthcare industry leading in image guided interventions, ultrasound, patient monitoring, cardiology informatics, sleep therapy and respiratory care. Named one of the Top 50 Happiest Companies in America in 2013, we enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards and personalized development planning programs. Knowledge, Skills & Experience - BS in business (or technical) field preferably with prior experience in bringing new services from idea to market. The ideal candidate will have experience operationalizing both professional services (“people-delivered”) and software-oriented services. - Domain knowledge: Preference for prior working experience in a Market sales and service organization, with a practical understanding of Market operational sales and delivery processes (including funnel management, quoting, order / contract management, and contract entitlement management). Preferably familiar with commercial and product data structures. Background in commercial operations or supply chain management may be valuable but is not required. - Service domain: Familiarity with deployment of services to healthcare providers is preferred but not required - Organization: Preferably familiar with the Philips Health Systems North America Market organization (including Commercial Operations, Customer Service Operations, EIM, Finance and the different sales channel entities), in the North America Market. Equivalent experience in a multi-national industrial setting may be considered. - Analytical and quantitative skills: Business analysis skills sufficient to understand, update, and manage business impact analyses and business cases and to summarize and present business data to varying levels of management is desired. - Operational excellence and project management: Familiarity with continuous improvement techniques and project management: 1. Project management experience (including standard tools, such as MS Project), requirements management, and budgeting is required. 2. Demonstrated work experience with business process management (one or more of process modeling, BPMN, SIPOC, value stream mapping), business architecture and service frameworks, and development of standard operating procedures and work instructions is very strongly preferred. 3. Understanding of key continuous improvement methods (Lean, Six Sigma): when, why, and how to deploy and can effectively communicate with both stakeholders and continuous improvement experts 4. Ability to execute structured root cause analysis, critical thinking, and problem solving methodologies (supported by tools and procedures), and explain the process and results to stakeholders - Excellent interpersonal skills, with sensitivity to complex organizational structures, varying cultures, and potentially conflicting goals is critical. Demonstrated history of working with customers, marketing and sales, designers and developers, and senior/executive management is highly valued. Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
Click here for more info: https://philips.taleo.net/careersection/jobdetail.ftl?job=203652&lang=en
• Location: Boston
• Post ID: 40182233 boston