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Posted: Sunday, March 12, 2017 4:00 AM

Job Description:/h3:
Wired for YOUR Success
TriWire Engineering Solutions, Inc. is currently searching for an experienced Field Supervisor for the Richmond, VA area. The Field Supervisor position is a true leadership position. Field Supervisors are responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. A strong Field Supervisor must possess superior integrity and dynamic leadership skills to maintain a trusting employee relationship will all technicians within the field. The ideal candidate will have a proven history of being a catalyst player with endless opportunities to grow, learn and improve individually and as a part of a team. This position demands high accountability and high expectations from the beginning.
EDUCATION AND BACKGROUND:
:High School diploma or equivalent
:2:4 years work experience
:Proficiency in MS Office :: Word, Power Point, Excel
:Excellent organization and time management skills
ABILITIES, SKILLS and KNOWLEDGE:
:Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight:forward, and professional manner.
:Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
:Knowledge of
Installation/Service requirements both as it relates to staff and procedures
:Ability to use personal computer and software applications (i.e. word processing, spreadsheets, client systems, etc.).
:Ability to work in stationary position seated and standing for extended periods of time.
:Ability to coach, train, and lead employees to achieve department goals.
ESSENTIAL FUNCTIONS:
:Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
:Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
:Demonstrate excellent leadership abilities working in a fast:paced, constantly changing environment while maintaining a high level of employee satisfaction.
:Professional appearance and attitude; shows a strong ability to multi:task.
:Works well with others as well as independently.
:Excellent analytical skills, proven communication skills, problem solving aptitude, trouble:shooting, and organizational skills are all required for this position.
:Maintain records as required by system, regional, and corporate offices
:Perform other duties as requested by Manager

Company Description:/h3:
About TriWire Engineering Solutions, Inc.:

TriWire Engineering Solutions Inc. offers high:tech telecommunications companies a reliable, high:quality alternative to in:house resources for business development, customer service, and infrastructure development on a regional scale. A true alternative to in:house resources, TriWire offers a very high level of practical experience, know:how, reliability, and confidentiality.

TriWire has more than 20 locations in 10 states and currently boasts 1000 employees that is a constantly growing and expanding community. As an industry leader in the telecommunications installation business, TriWire focuses on their long:standing commitment to quality and providing a high:level of customer service. Not only does TriWire offer the best industry training program, but there are various opportunities to continue growing the necessary skills to move into leadershi

Source: https://www.tiptopjob.com/jobs/64728707_job.asp?source=backpage


• Location: Boston, woburn

• Post ID: 38676003 boston
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