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Posted: Sunday, March 12, 2017 3:22 AM

RFA (Richard Fleischman and Associates) has an IT Field Support Technician job opening at our office in Boston, MA. This job is visible to all levels of Senior Management and awards the exciting opportunity to join a rapidly growing, global IT services provider. The IT Field Support Engineer must display a high:level of professionalism and sound judgment at all times by promoting superior service to RFA clients. Our ideal candidate will have experience providing IT support to the financial services industry and have worked for a Managed Services Provider (MSP). Specifically, the on:site IT Field Support Engineer will interact directly with our elite client base ensuring they receive our first:rate service. This role will deliver RFA clients with a high:level of hardware and software support by efficiently providing technical assistance relating to installations, upgrades, applications, email, and operating systems. The IT Field Support Engineer will also be responsible for servicing system users by efficiently resolving issues while carrying out troubleshooting activities and configurations as needed.Provide on:site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problemsMaintain systems, install new equipment, and make modifications to client infrastructure as requestedAssist system users by confidently troubleshooting Tier 1:Tier 3 issues, including: Active Directory, MS Exchange, BES Server, and DNSEvaluate clientA?s operational efficiency of different IT systems and recommend improvementsManage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely mannerInteract with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilitiesManage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up:to:dateEffectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall clientLeverage critical thinking skills to evaluate all possible solutions and use appropriate judgment most effective resolution methodologyBachelorA?s degree in Computer Science, Information Technology, or equivalent level of hands:on experience4:7 years of related IT experience in an enterprise or server based environmentMust have 3+ years of recent systems maintenance and end user technical support experienceFinancial services industry and MSP experience preferredExcellent desktop and server troubleshooting skillsStrong hands:on experience in Windows Server, MS Exchange, Active Sync, Active Directory, LAN/WAN, and Microsoft Office SuiteKnowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS)Impeccable verbal/written communicationExhibit a high:level of professionalism and sound judgmentExperience with ConnectWise or similar ticketing system preferred


• Location: Boston

• Post ID: 38679742 boston is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017